Reply Classification Rules
Keywords are matched against incoming WhatsApp replies (case-insensitive, substring match). Changes take effect within 30 minutes, or immediately after saving.
Interested→ hot
Lead wants to know more — triggers hot alert & 2h SLA
yesinterestedmoretell mewant to knowhaanbatadetailscall mecall karocall backcallbackexperiencepracticaljoinadmiss
16 keywords
Fee Question→ warm
Lead is asking about price or fees — assigned to counsellor
feefeespricecostkitnachargeshow muchexpenseexpensespaisa
10 keywords
Not Now→ cold
Lead is busy or wants to be contacted later — paused
busynot nowlaterbaad meinabhi nahicall latercant shiftcan't shiftnot interestedthanks anyway
10 keywords
Wrong Number→ dead
Lead says this is the wrong person — marked dead
wrong numbernot mewrong persongalat number
4 keywords
Stop / Opt-outOpts Out→ dead
Lead wants no more messages — opts out immediately
stopunsubscribeopt outopt-out
4 keywords
Other→ warm
Catch-all — escalated to counsellor for human review
Catch-all — no keywords needed
0 keywords