Follow-up Logic
Configure the timing and templates for automated follow-up messages. Changes take effect on the next daily cron run (11:30 AM IST).
First Follow-up
Sent when a lead hasn't replied after the initial welcome message.
hours with no reply
Trigger: wa_state = first_sent + no inbound reply
Re-engagement
Sent when a lead replied once but has gone quiet.
hours of silence
Lead replied but hasn't chosen a track yet
Lead replied and has a track set
Trigger: wa_state = replied + silence window exceeded